DELIVERY
|
Price |
Delivery Time |
| UK Standard Delivery* |
£4.95 |
3-5 Working Days |
| UK Orders Over £75* |
FREE |
3-5 Working Days |
| UK Small Furniture & Heavy Goods* |
£14.95 |
7-10 Working Days
(*Please note, delivery time may vary,
depending on each individual item) |
| UK Large Furniture* |
£45.00
(*Price may vary on more than one piece of large furniture)
|
7-10 days for items in stock.
4-8 weeks (approx) for ‘made to order’ items.
|
| Click & Collect |
FREE |
Please allow 48 hours for your order to be ready for collection from CW4.
|
*Additional delivery fees apply for the following destinations, which are added to the above standard shipping rates:
Channel Islands: + £10.00
Isle of Wight: + £8.95
Northern Ireland: + £8.95
Scottish Highlands: + £8.95
*Orders placed after 12pm will be processed the next working day. Please allow the given time frame for your order to be shipped & delivered.
EU SHIPPING
We now officially ship to Europe!
Please allow up to 10-14 working days for your order to arrive (excluding bank holidays).
EU Shipping Rates Apply (approx) -
Austria: £40.00
Belgium: £38.00
France: £40.00
Germany: £36.00
Greece: £42.00
Italy: £40.00
Malta: £40.00
Netherlands: £38.00
Portugal: £30.00
Spain: £30.00
Sweden: £48.00
If your EU residence isn't listed above, please email us and we will advise.
*Not including furniture & mirrors.
Please email
info@robinsoninteriorsltd.co.uk for a quote on furniture & mirror shipment.
Customs & Duty
As of 1st January 2021, orders from EU countries will be subject to import duty.
*Please note: You may be contacted by our courier partner, DHL and then asked to pay charges for the parcel to be delivered. If a duty payment is requested, you will need to pay the charge to release your parcel.
We will not be liable for any customs, duty and VAT charges applied once the goods reach your destination country outside of the UK. If you refuse delivery and the goods do not get returned to us, you will forfeit your refund.
EU Returns
As of 1st January 2021, returns from EU countries will be subject to U.K VAT (20%) for goods valued of £22 or more. EU customers will now be required to complete customs declarations to import the goods into the UK.
Please be aware that Import duty may also be payable on goods over £135.
EU customers will continue to be responsible for paying carrier return costs as per the existing return process.
-
Orders will be sent to the delivery address that you specify when your order. We cannot take responsibility if this address is incorrect. We ask for a phone number at checkout, which is passed to the courier, should they have trouble finding your address and need to contact you. You can add to an order if it has not been shipped by emailing us.
*Please allow an extra 1-2 days if you choose to use our Gift Wrapping Service.
*Please note, our current couriers do not offer deliveries on bank holidays unfortunately. In busy periods and public holidays, please allow up to 7 working days.
CLICK & COLLECT
For local orders, we offer a contactless click & collect service from CW4. The click & collect location will be sent via email once your order is ready for collection.
*Please note - Click & Collect hours are between 12pm - 4pm, Monday - Friday. This may differ on certain dates. Pleaseemail to book a slot: info@robinsoninteriorsltd.co.uk
LARGE FURNITURE DELIVERY (UK ONLY)
Your item will be delivered by our specialist furniture courier. They will make contact to arrange a convenient time & date.
Please ensure there is a clear pathway for our couriers to deliver to a ground floor room of your choice, they will deliver to your home
but not assemble (unless previously organized with ourselves).
If you decide the item is unsuitable please email us and we will organize a collection of the item (a pick up charge will be incurred and we will notify you of this at the time).
'MADE TO ORDER' ITEMS
All 'made to order, customised or bespoke' items are non-returnable, non-refundable and cannot be cancelled once order has been processed. Once a ‘made to order, customised or bespoke’ order has been placed it cannot be altered.
*Please do not use Klarna as a payment method for ‘made to order’ items or anything else that cannot be fulfilled within 30 days as your Klarna application will expire after this time.
PRE-ORDER ITEMS
For all pre-order items, lead time will vary per item. The lead time will be roughly estimated on the product page. Once your order is despatched from our warehouse, you will be notified via email.
*Please note that if you order other items alongside 'pre-ordered' items, your order will only be despatched when all items are in stock.
*Please do not use Klarna as a payment method for Pre-Orders or anything else that cannot be fulfilled within 30 days as your Klarna application will expire after this time.
RETURNS
As per the Consumer Contract Regulations, you automatically qualify for a 14-day return, which means you have 14 days from receiving and signing for your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. When returning your order, it must be packed suitably to avoid any potential damage.
All 'made to order, customised or bespoke' items are non-returnable, non-refundable and cannot be cancelled once order has been processed. Once a ‘made to order, customised or bespoke’ order has been placed it cannot be altered.
Please note, any breakages/damages that happen during the return shipping are your responsibility and will be deducted off the total refund amount. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at
info@robinsoninteriorsltd.co.uk.
Once we have received your return, please allow 7-10 working days for your refund to be processed. For security reasons, we can only make refunds to the original payment method you used to place your order.
You are liable for the cost of returning the item(s) back to us. We advise you to get proof of postage or shipping.
You can always contact us for any return questions at
info@robinsoninteriorsltd.co.uk.
Damages and issues
Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If any further damages happen during the return shipping, this is not our responsibility and this will be deducted off the refund.
Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on made to order items, bespoke items, customised items, sale items, & gift cards.
*GIVEAWAYS & COMPETITIONS*
We cannot except returns & exchanges on items that have been purchased using a Gift Card that has been won from a Giveaway or any form of competition. We cannot accept any changes to orders or cancellations of orders that have been purchased using a Gift Card that has been won from a Giveaway or any form of competition. Please double check your order at checkout before processing.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please allow 7-10 working days.
If the value of the item has been reduced while in your possession you are liable for this cost and it will either be taken from your refund or billed to you.
