FAQ's

FREQUENTLY ASKED QUESTIONS

When will I receive my order?

Orders with in-stock inventory will be fulfilled within 3-5 business days (excluding holidays). Larger freight items may take additional time. You will receive tracking as soon as it's been shipped.

What payment methods are available?

We accept all major payment methods including Visa, Visa Debit, Mastercard, Maestro, American Express, Discover, Shop Pay, PayPal, Apple Pay and Klarna.

For more info on Klarna (Buy Now, Pay Later), please click here.

How do I make a return?

If you are not completely satisfied with your purchase, we accept returns on select items within 14 days of receipt. Please visit our Returns page to begin a return for your order.

Can I change/cancel my order?

We offer a 2 hour grace period for order changes & cancellations as long as your order has not shipped. Should you wish to cancel your order all together, please contact info@robinsoninteriorsltd.co.uk within 2 hours for assistance.

What happens if my order doesn't arrive?

In the unlikely event that your order doesn't arrive, please contact us at info@robinsoninteriorsltd.co.uk so we can look into this further.

If I place an order for a pre-ordered item along with in-stock items, will they be shipped together or separately?

If you place an order for a pre-ordered item/s, the remaining in-stock item/s of your order will be shipped together once the pre-ordered item/s is available.

How long are Gift Cards valid for?

They are valid for 12 months. You have 1 year to use your Gift Card.

Do you ship worldwide?

We offer both U.K. & EU shipping!

What do I do if my discount code isn't working?

Please note that our discount codes cannot be used in conjunction with any other discounts or promotions, and there may be exclusions including New In and Sale. Depending on the code, there may also be an expiry date. If you are still having issues, please contact us at info@robinsoninteriorsltd.co.uk and include a screenshot of your basket and the error message you're seeing along with the code you are trying to use.

 Do you offer Trade discount?

Yes we do! For more information, please contact info@robinsoninteriorsltd.co.uk and one of our team will be in touch.